Online Privacy Pledge and Security information Elan Home Loans (EHL) adheres to the highest standards in assuring our customers' privacy. All information, including transactions, customer accounts, and all correspondence, are handled with discretion and care. The policies below apply to all of the Web sites we own and operate. Browsing and the use of cookies EHL captures certain anonymous information from our visitors. This includes the Internet provider's name (e.g. AOL), paths taken through a given site and "click stream" activity such as when you click on a banner advertisement. No information that could identify you as an individual is collected in this manner. Cookies are used as part of our statistical reporting and have no personal information tied to them. We use this technology to help ensure that you will not be exposed to a lot of offers and products that are of no interest to you. We do not capture e-mail addresses or personal information through our use of cookies. Information that is collected through the use of cookies and standard Web server log files may be used to enhance the content of our sites to provide you with a better experience in the future, to respond to customer inquiries and suggestions or to provide special offers to you. Protecting your personal information EHL values your privacy and the security of your information. We utilize firewalls, secure access storage facilities and other means to protect against the loss, misuse or alteration of your personal information. E-mail from EHL If you have provided your e-mail address to EHL, from time to time you will receive e-mails from us that we feel would be of interest to you. With every commercial e-mail, we will provide you with a link to opt-out from receiving future commercial e-mail advertising products or services offered through EHL. We will continue to send you transactional related e-mail unless you specifically request not to receive such e-mail. Transactional e-mail may include product recall information, or safety or security information, subscription information, membership details, account status, order confirmations, shipping confirmations, invoices and customer service related e-mail. E-mail handling procedures We will provide an opt-out link on all of our commercial e-mail announcements. Opt-out requests are usually handled as soon as the request is made. However, it may take up to 10 days to process an opt-out request. EHL will not share your e-mail address with other companies. However, we want to ensure those who have opted out no longer receive commercial e-mail from us. Therefore, we will share our opt-out e-mail addresses with our trusted third-party advertising partners for the sole purpose of removing opt-out addresses from our commercial e-mail announcements. Regular mail from EHL Once you enter your name, address and other information, (such as signing up for a trial subscription, submitting an order, etc.) you may receive correspondence and promotional offers from EHL via regular postal mail. You always have the opportunity to have your name removed from our promotion list. Simply contact us and we'll promptly do so. Mail from other companies EHL will never give customer names to other organizations, however we are owned by Martinez Enterprises, LLC. Martinez Enterprises is affiliated with Elan Home Loans, LLC and Castlewood Home Loans, LLC. You may receive regular or email from the affiliated businesses. Policy for individuals 17 years old and under No information should be submitted or posted on a website owned and operated by EHL by children 17 years of age or under without their parent's or guardian's consent. Related sites and hyperlinks to other Web sites EHL may include links to Web sites of other companies unaffiliated with EHL. Please note that we are unable to review all such sites and take no responsibility for their content. Our privacy policy will no longer be in effect once you leave our sites. Contacting EHL by mail If you prefer to contact EHL by regular postal mail, please write to: Elan Home Loans, LLC ATTN: C. Martinez 19081 E. Whitaker Pl. Aurora, CO 80015 Please use the address provided on the contact information web page for general customer service questions. You may use this address if you would prefer not to receive future ELH mailings and/or mailings from other companies in which we are associated with. Please be sure to specify the company name from which you received the mailing. Please note that contacting EHL implies your consent to our processing of that information gathered in accordance with our privacy policy. Content The material on this site is copyrighted and may not be copied or re-transmitted without the prior written consent of EHL or its subsidiaries. Copyrights and trademarks Copyright 2006-Present Martinez Enterprises, LLC. All rights reserved. All products and services of Martinez Enterprises, LLC and its subsidiaries are protected by applicable trademark and copyright law. Consent By viewing the contents on this website you accept the terms in full regarding: terms, conditions, and privacy statements offered by EHL and its subsidiaries. You understand that entering your information for a pre-qualification does not guarantee you final approval for a residential or commercial loan. The owner of EHL, Chris Martinez, is affiliated with Martinez Enterprises, LLC, and Castlewood Home Loans, LLC in order to provide customers with over 40 Investor relations for their residential and commercial needs. Your information will never be sold, but may be transferred to one of the above companies for loan approval. Right to change policies/statements EHL and Martinez Enterprises, LLC reserves the right to change, update, review, and terminate any information in the privacy policy or user agreement without the consent of its users. By using this site, and submitting information you agree to all of the terms and conditions written or inferred in the Privacy Statement and User Agreement.